Do you need answers to your questions?
IC prod belongs to the Rubrica Ltd. Company. More information on this can be found on the company page.
It acts as a neutral intermediary between yourself and the retail website. You don’t have to question whether the retail website is reliable; you automatically benefit from the reliability of IC prod.
We have specialised in the development of secure applications using high-grade 256-bit encryption for many years. Your personal information is dealt with in the strictest confidence by professionals. Only essential data is stored on secure servers.
If you haven’t received a code, if this code does not work, if you have a problem with a direct debit or if a website is not functioning properly, please contact our technical support department immediately.
Website access problem
Even if this window displays the last user name you have entered, this means that your user name and/or password are incorrect. You must therefore complete the required information again, making sure you don’t confuse numbers with letters and respecting capital and small letters. Take care not to add any extra space or character. You can check, from the “Search for transactions” page , whether you have entered the right identifiers.
If the amount of the subscription has been debited from your account, you may have entered an erroneous email address or your provider may have deleted our email. To receive your identifiers, simply go to the “Search for transactions” page, with your credit card number to hand. If the “Search for transactions” page does not respond to your request, contact us via the technical support form, indicating the email address you used during the subscription, as well as your surname and first name. We will endeavour to resolve any issue as quickly as possible.
You can go online to view the list of transactions made with your credit card and retrieve your login/password. Have your credit card number to hand, then click here.
In the members area
Check that no firewall, software or hardware has been installed on your computer. This software blocks identification information and prevents the system from giving you access to the websites. If you use this type of software, disable it and try again.
When you subscribe, our system sends an email to the address you have indicated on the form. This email contains your identifiers so you can access the website. You must be able to access this email. In addition, if you misplace your identifiers, we can find them again via your email address. This is why it is important to provide an email address that you can consult easily and error-free.
To terminate your subscription, simply go to the “Search for transactions” page, with your credit card number to hand. If the “Search for transactions” page does not respond to your request, contact us via the technical support form, indicating the email address you used during the subscription, as well as your surname and first name. You can also indicate your login identifiers if you have them. We will endeavour to resolve any issue as quickly as possible.